Category Archives: Organizations

How Not to Delight a Customer

According to an article in Forbes, delighting the customer is not just profitable, but hugely profitable. It’s a win-win situation, both for the companies who pursue ways to delight the customer, and for the customers themselves. I’ve just been on … Continue reading

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“Technology standardization is commercial diplomacy”

Paul Ford has a very good article in the New Yorker on the cut and thrust involved in the making of standards, in particular, the making of Web Standards.  My post’s title is a direct quote from Stephen Walli, who … Continue reading

Posted in Computers and Internet, IT Architecture, Organizations | 2 Comments

British Bureaucracy Strikes Again

A few days after I wrote about my brush with British Bureaucracy, it’s happened again. This time it’s with the UK’s Passport Office. My UK passport is due for renewal. The last time I did this, I just trotted along … Continue reading

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British Bureaucracy At Its Finest

The UK’s National Savings and Investments organisation – those lovely people who run the Premium Bonds – have finally woken up to the fact that it is now the 21st Century. For years, they would only do electronic transfers of … Continue reading

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My Head Hurts

The saga of trying to get Microsoft’s Customer Support to fix an issue with Martin’s Microsoft Account rolls on. It’s been over three weeks now, and it still hasn’t got sorted. It’s not helped by the fact that the “Advocacy … Continue reading

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The Bankers Do It Again

There’s a small village, Bredevoort, that lies about 7 kilometres distant from us. It’s a pretty little village of about 1,500 inhabitants, and it also has a disproportionate number of antiquarian bookshops in it. That’s because, since 1993, it has … Continue reading

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Queen Abdicates

Stop Press: the Queen is abdicating in favour of her middle-aged son. Nope, this is not Betty handing over the reins of the monarchy to Charlie (god forbid); it’s Queen Beatrix of The Netherlands handing the reins over to Prince … Continue reading

Posted in News and politics, Organizations, Society | 4 Comments