My Head Hurts

The saga of trying to get Microsoft’s Customer Support to fix an issue with Martin’s Microsoft Account rolls on. It’s been over three weeks now, and it still hasn’t got sorted. It’s not helped by the fact that the “Advocacy Specialist”  assigned to the case apparently doesn’t bother to read his emails or respond to voicemails. He’s now claiming that the issue has been fixed, when it hasn’t, and so far I’m unable to reach him to disabuse him of his notion.

I’m thinking that the next step will be a formal letter of complaint plea for help to Rob Warwick in the Xbox EMEA Senior Advocacy Team. At least he managed to get a similar issue with my Microsoft Account sorted.

About Geoff Coupe

I'm a British citizen, although I have lived and worked in the Netherlands since 1983. I came here on a three year assignment, but fell in love with the country, and one Dutchman in particular, and so have stayed here ever since. On the 13th December 2006 I also became a Dutch citizen.
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